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Frequently Asked Questions

Q: Do I need any other software to run Ornamental Pro?
A: No, Ornamental Pro is a stand-alone program.

Q: What kind of computer does Ornamental Pro run on?
A: A PC running Windows XP, Windows Vista, Windows 7, Windows 8 or Windows 10.

Q: How many computers can I load one copy of Ornamental Pro onto?
A: Up to 4 computers

Q: How is Ornamental Pro delivered?
A: Each and every Ornamental Pro customer will automatically get an email with a link to download Ornamental Pro as well as a security key to unlock the software. All orders from the USA also will receive 2 installation CD's in the mail. Customers in Canada, Europe and Australia have the option of receiving CD's in the mail by choosing USPS in the shipping options. All other countries in Africa, Asia and South America receive a download only. Downloads are sent out Monday-Friday 0700-1400 USA Mountain Time Zone.

Q: How do I get the component library updates as they come out?
A: You can download them at any time from our website. The address for library updates and software updates is provided with Ornamental Pro.

Q: Is there a guarantee for Ornamental Pro?
A: We guarantee that Ornametal Pro has the capability to help you create any of the example drawings on this entire website. If you see it, Ornamental Pro can draw it.

Q: What units of measure can I set Ornamental Pro to accept.
A: Inches (fractions or decimals), feet, milimeters, centimeters and meters. You can set the units of measure that you would like displayed, however, you can enter any number and any format. For instance, if you have the program set to display inches in decimals, you can still enter fractions, metric numbers, etc, and they will automatically convert.

Q: What kind of technical support is included with the program?
A: There is no telephone technical support for Ornamental Pro. Instead, you get clear and concise instruction manuals, as well as answers to technical support questions by email.

Q: Does Ornamental Pro provide a cut list?
A: No, not at this time. If you need cut list capability now, FabCad (another railing program on the market) may work better for you.

Q: Can I load the Ornamental Pro casting libraries into CAD?
A: No


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